What information do we collect about you?
We collect information about you when you complete a contact form on this website. We only collect the following personal data about you:
- Your name
- Email address
Website usage information is also collected using cookies..
How will we use this information about you?
This information is used to process and respond to your enquiry. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
All the personal data we process is processed by our staff in the UK; however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No third parties have access to your personal data unless the law allows them to do so.
Website usage information is used to measure, monitor and improve the performance of our website and marketing campaigns.
How long do we keep this information?
Completed contact form enquiries will be retained for a maximum of seven years after which time they will be destroyed. Your information that we use for marketing purposes will be kept by us until you notify us that you no longer wish to receive this information.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please contact us.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. In the case of access and correction requests, please provide as much detail as you can about the particular information you need, in order to help us locate it.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. You can find out more about cookies, see which cookies have been set and how to manage and delete them in your browser by visiting www.aboutcookies.org or www.allaboutcookies.org.
Our cookies fall into three categories:
- Strictly necessary – required for the website to display and work correctly
- Statistics – help website owners to understand how visitors interact with websites by collecting and reporting information anonymously
- Marketing – used to track visitors across websites to display ads that are relevant and engaging for the individual user
The table below explains the cookies we use and why.
|Dynserv||Strictly Necessary||DYNSERV||Used for load balancing to manage traffic demand on the host server.||End of browsing session|
|Cookie Notice||Strictly Necessary||Cookie_notice
|PHP Session ID||Strictly Necessary||PHPSESSID||Used to store information about the user to personalise the site user experience.||End of browsing session|
|W3 Total Cache||Strictly Necessary||w3tc_referrer||Used to cache page content to speed up the site and improve the site user experience.||End of browsing session|
|These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.Read Google’s overview of privacy and safeguarding data||Varies from end of browsing session to 24 months|
|Google AdWords||Marketing||NID||Used to personalise online ads based on past actions of our online customers.||6 months|
How to contact us
Changes to this policy
We keep our privacy and cookies policy under regular review and we will provide any updates on this web page.
This policy was last updated on 23rd April 2018.